Returns
At Sole Riviera, we want you to love your purchase. If for any reason you are not fully satisfied, you may request a return under the conditions outlined below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request is made within 14 days of delivery
- Items are unworn, unused, and in original condition
- All original tags, packaging, and accessories are included
- Items are not washed, altered, or damaged
Items that do not meet these conditions may be refused.
2. Non-Returnable Items
For hygiene and quality reasons, the following items are non-returnable:
- Sale or discounted items (unless faulty)
- Swimwear (if applicable)
- Intimate or final sale products
- Gift cards
3. How to Request a Return
To initiate a return, please contact us at:
Email: [your support email]
Please include:
- Your order number
- The item(s) you wish to return
- The reason for return
Once approved, we will provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping method
- We are not responsible for lost or damaged return parcels
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable.
6. Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please place a new order and return the original item.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue as quickly as possible.
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your credit card provider (processing time may vary)
- Contact your bank for additional processing time
If you still have not received your refund, please contact us.
9. Contact Us
For any questions about returns or refunds:
Email: [your support email]
Website: https://soleriviera.com